How we support you
We specialise in consumer credit across cars, motorcycles, and leisure vehicles, working with manufacturers and dealerships across the UK.
Our proprietary platform is designed to support large sales teams in delivering compliant customer journeys, while enabling effective monitoring and oversight.
Our team brings deep sector knowledge and a strong reputation within the industry, with a clear understanding of the regulatory and operational challenges facing motor and leisure vehicle retailers.
Choosing the right regulatory model
Motor retailers offering consumer credit typically adopt one of two regulatory approaches depending on their business model, risk profile, and growth plans.
PPL works closely with firms to identify the most appropriate regulatory route and support model for their business.
Appointed Representative (AR)
Operate under PPL’s regulatory permissions, with full oversight, compliance monitoring, and regulatory reporting provided by our team. This model allows firms to focus on their core operations while we manage the regulatory framework.
Direct Authorisation
Operate under your own FCA permissions, supported by our ongoing compliance services. This option is suited to firms seeking greater control, with structured support to maintain compliance as the business evolves.
Application Support
For businesses seeking FCA authorisation, we provide expert guidance throughout the application process, from initial scoping and preparation through to submission, ensuring a clear and robust route to approval.
Solutions for a smooth journey in motor finance
Motor System
Artemis is our purpose-built motor system, designed to capture every vehicle sale and support dealers and brokers in delivering compliant customer journeys.
Scalable for both small broker firms and large, complex dealership operations, it provides a flexible solution that enables consistent processes, effective oversight, and strong compliance controls.
Easy to implement and intuitive to use, Artemis helps firms meet regulatory requirements while maintaining efficient sales operations.
Complaints Management
Customer complaints can arise across multiple channels. Our complaints management solution helps firms record, monitor, and resolve complaints effectively, while meeting FCA reporting requirements.
E-Learning
Sales and customer support teams need a clear understanding of regulatory expectations when discussing finance. Our e-learning platform delivers practical, targeted training to support compliant customer journeys.
VOYC (Call Monitoring)
Through our partnership with VOYC, firms can monitor customer interactions at scale using advanced call analytics. This enables the identification of conduct risks and ensures sales and service conversations meet regulatory expectations, supporting effective oversight and quality assurance.
Vulnerability Registration Service (VRS)
Identifying and supporting vulnerable customers is critical. We help firms integrate with the Vulnerability Registration Service, ensuring customer needs are recognised and appropriately managed throughout the customer journey.
Feedback Hub
Understanding customer feedback is key to improving outcomes. Our Feedback Hub captures and analyses feedback, helping firms identify trends, address issues, and proactively manage risks to customer outcomes.
Testimonials
PPL is always on hand to advise us. The team is always friendly, professional and we’ve formed a great working relationship. Our Account Manager is a pleasure to work with who provides sound knowledge of the industry and a highly respected professional of her area. PPL helps us to navigate through the FCA’s requirements, so that we at CVM can concentrate on running our business.
Our Clients and Appointed Representatives Include
Get in Touch
Whether you want to become an Appointed Representative or be directly authorised by the FCA, we take the hassle out of compliance. Contact us now to clarify what you need to make sure you're FCA compliant.
Sectors We Also Operate In
Test
Football Clubs
Football clubs operate in an increasingly complex financial environment. Activities such as offering season ticket finance or partnering with third-party providers may fall under FCA regulation—often without clubs realising it. Failure to comply can lead to serious consequences including fines, legal penalties, reputational damage, and disruption to key financial operations.
BVRLA
Product Partnerships (PPL) are the BVRLA's national inspector for over 1,000 motor finance companies and dealerships across the UK. We carry out the BVRLA's Leasing Broker, Principal & Appointed Representative inspection programs.
Green Energy
Product Partnerships (PPL) supports retailers within the green energy market and understands the consumers needs in ensuring retailers operate in a compliant way putting the consumer at the heart of everything they do.
Technology & Retail
Product Partnerships (PPL) work with some of the biggest and well known technology retailers, designing compliant customer journeys through online, retail stores, and omni channels. These retailers attract high finance penetration and often require a bespoke solution to meet the consumers needs.
Leisure & Fitness
Online Retailers
Product Partnerships (PPL) works with some of the largest and well known on-line retailers, supporting them in ensuring their customers understand the credit products on offer and that the regulatory journey is compliant
Furniture Retail
Product Partnerships (PPL) supports furniture retailers with large store footprints across the UK, and online, working alongside some of the biggest and well known brands.